We have just been currently enrolled as a Select Service Shop through the insurance companies. This entitles us to receive a monthly report card on the Key Performance Indicators (KPI) of our shop, which fall under the categories of Labor, Parts, and Materials. To me one of the biggest KPI's, if not #1 is teamwork, if a shop is lacking teamwork then its lacking in every other aspect. Teamwork, to me is a team that doesn't need to be asked to be a team, they look out for one another and support each other to get the job done right the first time.
Part of being in this program I will be receiving a monthly report card to evaluate our performance. This report card isn't really up my alley, I think it is wrong to have someone reporting about how bad your business doing, it's negative re-enforcement, when it should be positive.
I do believe however, that this could help improve a shops performance by making them more accountable for there productivity and services, maybe even make them take a second look on things that they could improve on.
On this note insurance companies will recommend one of the shops they have on there list from this rating system. However, it is customers rights to have a choice on where they would like to have there vehicle repaired or serviced.
If you have any questions or like a free estimate feel free to stop on buy or give me a call at 530.893.2222
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